Want to import product from China? Do wholesale business in china? Or any other kind of business ?Here’s some advice for business issue.
This is a serious issue and the key point to remember when doing business in China is that negotiations and meetings should be conducted in a way that maintains face for both sides, even if the deal is not successfully concluded.
Causing embarrassment by overt criticism or direct refusals is counter-productive. But that doesn’t mean you can’t say what you want to say – you can. It is a matter of how to say it. As with discussions anywhere, try to put yourself into the position of your opposite, work out what he needs, what his problems are, then work to solve them in your approach.
Mobile phones
The Chinese habit is generally to leave ithe phone on during meetings.
Patience
Take a deep breath and relax. Business in China can take time, although it has speeded up considerably in recent years, and you may need several visits before your project is workable.
Business hours
When making appointments, keep in mind that normal business hours are usually 8am to 11.30 or 12 noon, and 2pm to 5pm Monday to Friday. Friday afternoon is not the best time for meetings with government officials or departments.
Pecking order
Always show most respect for the most senior member of the Chinese team, regardless of who did the most work on the deal. For large meetings, the most senior members of your group should enter the meeting room first, with subordinates following. When a meeting is wrapped up, the same priority should be followed in leaving – the Chinese will allow you to leave first. The reverse is true if the Chinese are the visitors.
Office conference room meetings
The guests should sit facing the door (to make them more comfortable with their backs not exposed to the door behind). Offer tea or water. Don’t refuse anything, but you don’t have to drink / eat it either. At a first meeting the senior visitor starts with a summary of their company / project. Then the host reciprocates.
Interpretation
If there is an interpreter translating for you, remember to speak in bite-size chunks, two sentences maximum, to allow time for translation. Speak clearly and use simple words and sentence structure.
Business cards
You will need some, probably lots. Make sure there is Chinese on the cards, front or back. Exchanging business cards is a small ritual, although not as hardcore in China as it is in Japan. Offer your card with both hands with your head slightly bowed, accept the card offered with the same slightly deferential bow and two hands. Treat the received cards with respect – don’t spindle them, drop them or use them to clean your fingernails – at least until the meeting is over.
Small talk
The Chinese like to do business with people they feel comfortable with, and efforts will be made to make you feel at home. For this reason, small talk is important, as it allows both sides to test the water and get to know each other better. If you have read up a little on the city you are in, your hosts will recognize your efforts, and similarly, any attempts to learn a few words or phrases in Mandarin will be much appreciated – a little goes a long way. Safe topics of conversation to break the ice will be polite remarks on the city, the food, and of course the weather. References to the 2008 Beijing Olympics always go down well. Avoid negatively sensitive topics such as Taiwan and Tibet.
Presents
The giving and receiving of small symbolic gifts is very important for Chinese people in business situations. Suitable small gifts include pens, money clips, wine/spirits, all properly packaged. Try to make a present have some significance for the deal, the situation or the companies concerned.
Contracts
Contracts in China typically are much shorter than those in the West. The challenge is to remove the legal verbiage but retain the key points and safeguards. In case of disputes, do not agree to resolution through the law courts unless you have no choice. Go for arbitration, either in Beijing, Shanghai or (best) Hong Kong. Given the relatively weak status of contracts, maintaining good relations with the other side is crucial.
Signatures and chops
For official documents and forms (at the bank, for instance, it is the chop rather than the signature which makes the documents legal).